General Terms and Conditions – Kardenshop GmbH & Co. KG
1. Conclusion of the contract
By placing your order, you are making a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by email or by delivering the ordered goods. First, you will receive a confirmation of receipt of your order by email to the email address you provided (order confirmation). However, a purchase contract is only concluded when we send you our order confirmation by email or when we deliver the ordered goods.
When ordering via our online shop, the ordering process comprises a total of three (3) steps. In the first step, you enter your billing information and your email address. Here, too, you must accept our general terms and conditions, as these also contain our privacy policy. In the second step, you can redeem a voucher, enter and change your billing and alternative delivery addresses, and also select the desired shipping and payment method. Before you send your order to us by clicking on "Confirm order" in a third step, you must accept our general terms and conditions and can optionally include an individual message to us with your offer.
By submitting your order you confirm that you are at least 18 years old.
2. Storage of the contract text
We save the contract text of your order. You can print it out before sending your order to us by clicking on "Print" in the last step of the order process. We will also send you an order confirmation and an order confirmation with all order data and our general terms and conditions to the email address you provided.
3. Retention of title
The delivered goods remain our property until all claims have been paid in full.
4. Prices and shipping costs
All prices include the applicable statutory sales tax rate. This is clearly shown for each product, in the shopping cart and during the ordering process.
Shipping cost calculation:
All deliveries are free of shipping costs throughout the EU.
5. Delivery conditions
Unless otherwise stated in the offer, we will dispatch the goods within 2 working days of receipt of payment. For delivery on account or payment by direct debit, we will dispatch the goods within 2 working days of receipt of the order confirmation, unless otherwise stated in the offer. These times can vary to your advantage if you are already a customer known to us.
6. Terms of payment
Payment can be made by direct debit, bank transfer or PayPal. If you choose direct debit, you give us permission to collect the invoice amount from your account for the order in question. If there are insufficient funds in your account and a direct debit is returned as a result, we will charge you a fee of €10 (in addition to the invoice amount). Our privacy policy below applies to the storage of your account data. We reserve the right to exclude certain payment methods and, in individual cases (e.g. for first orders, large amounts or known payment problems), to retain the goods until full payment has been made. You only have the right to offset if your counterclaims have been legally established or are undisputed. You can only exercise a right of retention if the claims result from the same contractual relationship.
7. Warranty
The warranty is based on the statutory provisions.
8. Data protection
When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data within the framework of the statutory provisions.
When you visit our website, the IP address currently used by your PC, the date and time, the browser type and operating system of your PC, as well as the pages you view are logged. However, this does not allow us to draw any conclusions about personal data, nor does it intend to do so.
The personal data that you provide to us, e.g. when placing an order or by email (e.g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you provided us with the data. We will only pass your data on to the shipping company commissioned with the delivery if this is necessary for the delivery of the goods. To process payments, we will pass on your payment details to the credit institution commissioned with the payment.
We assure you that we will not pass on your personal data to third parties unless we are legally obliged to do so or you have given your express consent beforehand. If we use the services of third parties to carry out and process data processing, the provisions of the Federal Data Protection Act will be complied with.
Duration of storage
Personal data that has been communicated to us via our website will only be stored until the purpose for which it was entrusted to us has been fulfilled. Insofar as commercial and tax retention periods must be observed, certain data can be stored for up to 10 years.
Your rights
If you no longer agree to the storage of your personal data or if it has become incorrect, we will delete, correct or block your data in accordance with the statutory provisions upon your instruction. Upon request, you will receive information about all personal data that we have stored about you free of charge. If you have any questions about the collection, processing or use of your personal data, or for information, correction, blocking or deletion of data, please contact:
Kardenshop GmbH & Co. KG
Lower Sonnenberg 24
88368 Bergatreute
Telephone: 07532 / 8077237
E-mail address:
info@kardenwelt.de
Links to other websites
Insofar as we refer to or link to third-party websites from our website, we cannot guarantee or accept liability for the accuracy or completeness of the content or the data security of these websites. Since we have no influence on the compliance with data protection regulations by third parties, you should check the data protection statements offered in each case separately.
9. Disclaimer
Kardenshop GmbH & Co. KG is not liable for the consequences of misuse of our products. Our tinctures in particular contain alcohol and are not intended for children, pregnant women or other people at risk of alcohol consumption. The alcohol content is clearly and precisely stated on each tincture.
As a buyer, you undertake to take measures, if necessary, to prevent the above-mentioned persons from accessing the products even after delivery.
10. Applicable law
German law applies exclusively. This choice of law only applies to consumers to the extent that it does not restrict any mandatory legal provisions of the state in which they have their place of residence or habitual abode.
11. Conditions for therapists, pharmacies and retailers
We offer therapists, pharmacies and retailers specially tailored prices. The current price list can be requested from us at any time. We only give price specifications for resale in the form of non-binding price recommendations. In all cases, we can insist on individual proof of activity (e.g. trade license for retailers). The therapist is the person who has been previously identified as such by us. This can include doctors, alternative practitioners, nutritionists and other health-related professional groups. In all cases, we reserve the right to refuse special conditions without giving reasons.